The site launched. The work didn't end.

The day your site launches, it's current. Six months later, the plugins are outdated, the platform has three security patches you haven't applied, and a form has quietly stopped sending emails. Nobody notices, until a customer does, or an attacker does.

Maintenance isn't an upsell. It's the difference between a site that keeps working and one that fails at the worst possible moment.

The bill for skipped maintenance doesn't arrive on a schedule. It arrives all at once: a known vulnerability in an outdated plugin becomes the door someone walks through; a checkout or contact form breaks silently and you lose leads for weeks; a failed update takes the site down with no recent backup to roll back to; rankings slip as speed degrades and errors accumulate; and the developer who built it has moved on, so no one knows how anything works. Every one is preventable. That's the entire point of a maintenance plan.

Maintenance is a vague word, so here's the specific work. Not “we keep an eye on things”, a defined set of tasks that happen on a schedule, with a record you can see.

Core platform, plugins, themes, and dependencies get updated, but never blindly. We test updates on a staging copy first, because the update that patches a security hole is also the one that can break your layout. You get the security benefit without the surprise breakage.

We monitor for malware, suspicious logins, and known vulnerabilities, keep firewalls and access rules tight, and apply security patches promptly. If something does get through, we have a clean backup and a response plan ready, not a scramble.

Backups run automatically on a schedule and are stored off-site. More importantly, we test that they restore, a backup you've never restored is a hope, not a safeguard. If the worst happens, we can bring your site back to a known-good state within hours.

We watch uptime, performance, and errors around the clock. If the site goes down or slows sharply, we know before your customers tell you, often before they even notice. You get a heads-up and a fix in motion, not an angry email asking why your site is offline.

“We'll get to it” is not a service level. Every plan comes with a defined response time, so you always know how fast we move when something breaks, and you're never left guessing whether your email was even seen.

Critical issues, the site is down, checkout is broken, data is at risk, get a fast, defined response. Standard requests, like content edits or minor fixes, are handled within a set turnaround. Those response times are written into the plan, not left to goodwill. And because we maintain the sites we build and the sites we inherit, the person fixing the problem already understands how your site is put together.

A brochure site and a site that takes real orders every day don't need the same plan. So we don't sell one. Essential covers scheduled updates, automated backups, security monitoring, uptime checks, and a set number of support hours, the baseline every live site should have. Growth adds faster response times, more support hours, performance tuning, and regular check-ins. Priority adds the fastest response times, proactive reviews, and a dedicated point of contact for businesses that can't afford downtime. We'll recommend the right tier based on your traffic and how much a bad day would actually cost you, not the biggest one we can sell.